Time scales Select Standard Service if you are happy for our 7-14 days dispatch service. Select Fast Track Service if you need your Create-you-Own Onesie to be hand made and dispatched within 3 working days for a 20% surcharge. Select Happy to Wait for a discount of 10% if you are planning ahead and can wait up to 28 days for your order to be dispatched. We will let you know by email once your order has been dispatched, with details of the courier / postal service used.
Holidays and busy periods To ensure that you receive your order in time, or prior to specific dates required, please be aware of our company holiday dates below: Easter 2019 Good Friday 19th April – bank holiday Easter Monday 22nd April – bank holiday Spring break 2019 Monday 29th April until Tuesday 7th May Bank holiday Monday 27th May Summer break 2019 Monday 1st July - Friday 12th July Bank Holiday Monday 26th August
Gift Vouchers Gift vouchers make a fabulous gift as your recipient can then Create-their-Own unique Onesie. The vouchers are dispatched the following working day. We can also email the voucher code to you if you need it urgently. Gift vouchers can be ordered in denominations of £10 ranging from £10-£100 and are dispatched with Royal Mail 1st Class postal services.
Packaging All garments are packed into a branded recyclable duffle / carrier bag which are then packed into a mail bag. Our name and address does appear on the parcel.
Delivery services Onesies are delivered to UK mainland by DPD Next Day courier services, who will contact you regarding your delivery time via text or email (whichever you have submitted to us). For Worldwide and European deliveries we use Royal Mail 'signed for' services. The tracking number will be emailed to you once your parcel has been dispatched.
Delivery Charges for parcels weighing up to 2kg. Free to UK destinations. Europe £17. World Zone 1 £26. World Zone 2 £27
Delivery Charges for parcels weighing up to 500 gms Free to UK destinations. Europe £7.99 Worldwide £10.99
Re-delivery charges If your parcel cannot be delivered to the address that you have given us we will contact you to let you know as soon as it has been returned to us. We will happily resend it to a new address where someone will be able to sign for it re delivery charges per mail bag weighing up to 2kg; UK £7.99 EU £17 Worldwide £27.00 re delivery charges for parcels weighing up to 500 gms UK £5.50 EU £10.99 Worldwide £10.99
Additional Information We are so proud of our products that we are sure you will love them, if by chance you feel that they don't meet your expectations please let us know and we will be more than happy to help. Larger orders of 2 or more all-in-ones may be sent in separate mail bags depending on weight and bulk, they will be dispatched at the same time but may arrive with you on different days. Please use a delivery address where there is someone to sign for your parcel. Thank you for supporting British manufacture.