COVID-19 Update – We have changed the way in which we work to abide by the new regulations for social distancing within our production areas. The office team are now working from home to ensure the safety of the production team. Our new cleaning schedules are inline with the new policies. Thank you for your support in these very difficult times. We wish you all the best for you, your family and the people that you love x
Time scales
Orders can now take up to 21-28 days to complete during the COVID-19 crisis. If you have chosen the fast track service, we will prioritise your order.
We will let you know by email once your order has been dispatched with the details of the courier / postal service used and the tracking number.
Thank you for your patience and understanding.
Holidays and busy periods
To ensure that you receive your order in time, or prior to specific dates required, please be aware of our company holiday dates:
July 23rd until Monday 10th August 2020
August 31st 2020
December 23rd – 29th 2020
Gift Vouchers
Gift vouchers make a fabulous gift as your recipient can then Create-their-Own unique Onesie. Gift vouchers can be ordered in denominations of £10 ranging from £10-£500 and are automatically sent by email to you or your recipient.
Packaging
All garments are packed into a branded recyclable duffle / carrier bag which are then packed into a recyclable / compostable mail bag. Our name and address does appear on the parcel.
Delivery services
Onesies are delivered to UK mainland by DPD Next Day courier services, who will contact you regarding your delivery time via text or email (whichever you have submitted to us).
For Worldwide and European deliveries we use Royal Mail ‘signed for’ services. The tracking number will be emailed to you once your parcel has been dispatched.
Parcels, once dispatched take 3-7 working days to reach European and Worldwide destinations.
Delivery Charges for parcels weighing up to 2kg.
Free to UK destinations.
Europe £17.
World Zone 1 £26.
World Zone 2 £27
Delivery Charges for parcels weighing up to 500 gms
Free to UK destinations.
Europe £7.99
Worldwide £10.99
Re-delivery charges
If your parcel cannot be delivered to the address that you have given us we will contact you to let you know as soon as it has been returned to us. We will happily resend it to a new address where someone will be able to sign for it
re delivery charges per mail bag weighing up to 2kg;
UK £7.99
EU £17
Worldwide £27.00
re delivery charges for parcels weighing up to 500 gms
UK £5.50
EU £10.99
Worldwide £10.99
Additional Information
We are so proud of our products that we are sure you will love them, if by chance you feel that they don’t meet your expectations please let us know and we will be more than happy to help.
Larger orders of 2 or more all-in-ones may be sent in separate mail bags depending on weight and bulk, they will be dispatched at the same time but may arrive with you on different days.
Please use a delivery address where there is someone to sign for your parcel.
Thank you for supporting British manufacture.