COVID-19 Update - We have now stopped production until early June to be able to keep our staff safe at home. Thank you for your support in these very difficult times. We wish you all the best for you, your family and the people that you love x
Time scales Orders take usually take 7-14 days to complete. Unless you have chosen the fast track service for the 3 working day manufacture. We will let you know by email once your order has been dispatched, with the details of the courier / postal service used and the tracking number.
Holidays and busy periods To ensure that you receive your order in time, or prior to specific dates required, please be aware of our company holiday dates: June 26th - July 13th 2020 August 31st 2020 December 23rd - 29th 2020
Gift Vouchers Gift vouchers make a fabulous gift as your recipient can then Create-their-Own unique Onesie. Gift vouchers can be ordered in denominations of £10 ranging from £10-£500 and are automatically sent by email to you or your recipient.
Packaging All garments are packed into a branded recyclable duffle / carrier bag which are then packed into a recyclable / compostable mail bag. Our name and address does appear on the parcel.
Delivery services Onesies are delivered to UK mainland by DPD Next Day courier services, who will contact you regarding your delivery time via text or email (whichever you have submitted to us). For Worldwide and European deliveries we use Royal Mail 'signed for' services. The tracking number will be emailed to you once your parcel has been dispatched. Parcels, once dispatched take 3-7 working days to reach European and Worldwide destinations. Last posting days for Christmas UK orders are sent with DPD on next day European and worldwide orders are sent with Royal Mail https://www.postoffice.co.uk/last-posting-dates. Please make sure you place your order in good time to avoid disappointment.
Delivery Charges for parcels weighing up to 2kg. Free to UK destinations. Europe £17. World Zone 1 £26. World Zone 2 £27
Delivery Charges for parcels weighing up to 500 gms Free to UK destinations. Europe £7.99 Worldwide £10.99
Re-delivery charges If your parcel cannot be delivered to the address that you have given us we will contact you to let you know as soon as it has been returned to us. We will happily resend it to a new address where someone will be able to sign for it re delivery charges per mail bag weighing up to 2kg; UK £7.99 EU £17 Worldwide £27.00 re delivery charges for parcels weighing up to 500 gms UK £5.50 EU £10.99 Worldwide £10.99
Additional Information We are so proud of our products that we are sure you will love them, if by chance you feel that they don't meet your expectations please let us know and we will be more than happy to help. Larger orders of 2 or more all-in-ones may be sent in separate mail bags depending on weight and bulk, they will be dispatched at the same time but may arrive with you on different days. Please use a delivery address where there is someone to sign for your parcel. Thank you for supporting British manufacture.