Christmas Delivery & COVID-19 Update
If you have just found us and love what we do then thank you, that means a lot to us.
Just to give you a 'heads up’ that this is our busiest time of year
And to add to this we have the restrictions of the pandemic to deal with, meaning that orders are now taking longer than usual to complete.
The main issue is that our staff are having to self-isolate when their children’s classes are being closed due to a positive case of Coronavirus being identified.
This means that some of our master craftsmen are unable to work for a fortnight at a time.
We don’t know if and when a member staff will be having to self-isolate, there is no notice and
We are unable to bring in temporary cover as our staff are so highly skilled.
(It takes years to get to the level that they work to)
This means that we are no longer able to try and predict shipping dates but can only say 4-6 weeks from the order date and we know that this isn’t good enough for you especially as Christmas time.
But there is still hope and fun instore...
As the fun is in the designing, we now offer gift vouchers so that you can gift your loved one with the gift of Create-your-Own Onesie.
You can purchase a gift voucher to send to yourself or to your recipient.
They can then enjoy the online experience of our unrivalled 3D onesie builder and create the Onesie that they wish existed, on Christmas Day!
This fun experience can be shared online so you can all join in the fun and have your say.
Creating a Onesie to remember for many years to come.
Christmas Gift Packs
For orders that were placed for Christmas, we can send a Gift Pack to you.
It will include a card explaining that you had ordered in plenty of time but Covid has slowed our processes down.
Along with the card will be a sample of the fabric that you have chosen.
The gift pack will mean that you have something to wrap and give on the day as we know this is important to you.
They will know that you had ordered in plenty of time but Covid has slowed our processes down.
They will still get the very special gift that you had planned for them – just a little later than expected.
The gift pack will not be sealed
So that you can add your own words if you’d like to
And you can rest assured that the most amazing gift will soon be on its way to them. If you would like a gift pack simply email email@example.com using the subject title as gift pack and mention your name or order number and I will arrange this for you at no extra charge.
As I’m sure you can understand we don’t run the fast track service in December as this would not be fair on people who have ordered in advance, we are now operating on a first come first served basis.
I can promise you that we are all doing our absolute best for you and I’d like to personally thank you again for your patience and understanding.
Your support is undeniably the reason why we are still here, thank you.
Best wishes, Kate and The All-in-One Company Team x