Customer Services

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The All-in -One Company's relationship with you in relation to this website.

The term The All-in-One Company or "us" or "we" refers to the owner of the website whose registered office is Unit 12C, North Seaton Industrial Estate, Armstrong Way, Ashington, Northumberland. NE63 0YB. Our company registration number is 7075195 The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without The All-in-One Company's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
• As these products are made especially for you orders cannot be cancelled, returned or refunded unless they are faulty.
• Shipping details cannot be changed once the order has been placed as claims, if undelivered, will not be entertained by the Royal Mail.
• The All-in-One Company shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied.
• Whilst every care has been taken to describe products as accurately as possible, slight variations may occur with colour reproduction or text descriptions.
• This does not affect your statutory rights.

Standard postage and packing;

All-in-ones and blankets:

£6.99. U.K &Northern Ireland + £2.50 for each additional item.

£12.50 European Union + £4.50 for each additional item.  

£18.00 Worldwide  + £5.50 for each additional item.

Bedtime Bears and accessories

£3.99 UK & Northern Ireland + £2.50 for each additional item

£6.99 European Union + £4.50 for each additional item

£9.00 Worldwide + £5.50 for each additional item

Gift vouchers can be ordered which will be dispatched on a daily basis.

As these products are made especially for you, orders cannot be cancelled, returned or refunded unless they are faulty so please double check the size chart before you order.

Please allow 7-14 days for dispatch, this may be longer at busy periods such as Christmas - so order early to avoid disappointment.

The factory will be closed for the Bank holiday Easter weekend. Our annual summer break is from Friday 13th August until Tuesday 31st August 2010.

We will contact you once your order has been dispatched via email to let you know that it is on its way. We use Royal Mail Signed for service so that your parcel can be tracked and traced.

Please use a delivery address where there is someone to sign for your parcel.

We do not believe in excess packaging and have chosen to use use bio degradable mail bags which can be reused, so we hope that you will be able to reuse them before they start decomposing. Don't worry this takes 12 months at least!

We respect your privacy. Your personal data is protected in the UK by the Data Protection Act 1998. Under the data protection act, we have a legal duty to protect any information we collect from you. Any information that you give us is held with the utmost care and security and will be used to send you the information you have requested or to inform you of news and special offers that we think may be of interest to you. If you wish to opt out please contact us via email using the title opt out and your details will be removed from our mailing list.

To make a purchase simply browse our website you will find that the all-in-ones are in five different categories.

1. Plain colour anti pil fleece / cotton 
2. Patterned anti pil fleece / cotton 
3. Cuddle soft touch fluffy Fleece
4. Football-in-ones Football strip colours in anti pil fleece / cotton 
5. Create your own all-in-one with 2 or more fabrics of your choice from any of the above categories.

Once you have decided on the fabric type that you would like to have your all-in-one made in, click onto that page and click order for a man, woman or child.

Create your own should be selected if you would like to use 2 or more fabrics on your all-in-one to create your own unique design.

Follow these steps to;

1 Select the fabric you would like and the size (please check the size chart before ordering) that you would like it made in. You can also select your inside leg measurement preference on the order page.

2 Select the add ons that you would like for your all-in one such as a hood, ears, feet, mittens, pockets or an I-Poc-It for your ipod or mobile phone.

3 You can then choose to personalize your all-in-one with either your name, initials, football club name, a message or favorite band and an image.

4 Your finished all-in-one will automatically be put into your shopping bag.

5 Go to the checkout to pay or return home to choose another all-in-one or accessories to match.

If you have any problems please contact us and we will be pleased to help.

Product information;

All of our all-in-ones are made to order, if you need any special requirements such as alternative measurements or alternative access please let us know and we will do whatever we can to help.

A brief guide to your all-in-one possiblities;

Standard zip (neck to crotch).  Full length zip (neck to ankle)

Zips can be placed in the front or back of the garment.

The i-poc-it is located on the right hand side of the chest (for your mobile/ipod/iphone etc).

Embroidery is located on the left hand side chest position. Please bear in mind that the more letters you select the smaller the text will be.

Ribbed cuffs on the wrists and ankles.

Detached feet / mittens are the same as the attached feet / mittens except that you can take them off whereas the attached are part of the all-in-one.

Detatched tails clip onto your suit and can be unclipped and taken off, attached tails are sewn into the back seam and are not removable.

Keep safe pockets are zipped pockets behind the main pocket to keep valuables such as keys, cards and money in leaving your main pockets free for your hands.

Fabric weights are shown below. The higher the weight the thicker the fabric.

Patterned Fleece 415gms per linear metre.

Plain Fleece 435gms per linear metre.

Cuddle fleece 450gms per linear metre.

Micro Fleece Patterned (choc/pink smarty, daisy daisy, blue/white & pink/white stripe) 310gms per linear metre.

Mid weight patterned fleece (butterflies, alphabet soup and monsters) 356 gms per linear metre.

Cotton Jersey (T-Shirt) 185 gms per linear metre.

Towelling 90% cotton 10% polyester 300gms per linear metre.

Beach/Bath Hoodies

Our beach/bath hoodies are so roomy and comfy that you can get changed under them, ideal for the beach as you can take off wet swim wear or wet suits under the privacy of your hoody!

Warm and absorbant - toweling

Warm once you are dry - fleece

Great for lounging around in - cotton

Bedtime Bears

Available in two designs traditional and contempory. Suitable for all ages, 38-42cm high. All materials conform to EN71 Toy Safety Standards. Contain pre-bagged inner pellets.

Bedtime Bear all-in-ones

Now you can buy an all-in-one for your teddy too, you can design it to match your own, now your teddy can have his own special collection of all-in-ones for all occasions!

Care and Safety.

Our all-in-ones have been tested in accordance with BS4407:1988(2007) and EU Directive 96/73/EC as amended by 2006/2/EC and were used to identify the fleece fabric as Body -100% polyester, cuffs 100% acrylic the cotton jersey fabric is 100% cotton, cuffs 100% acrylic. 

Our all-in-ones have been tested in accordance with BS EN ISO 6330:2001 standards for washing. We recommend that the fleece all-in-ones are washed at 30 - 40 degrees and tumble dried on a low setting. Cotton jersey all-in-ones can be washed at 30-40 degrees. Do not tumble dry cotton T -Shirt as it may shrink.

Toweling can be washed at 40 degrees and tumbled dried on a low setting.

Fur tails can be washed at 40 degrees and tumble dried on a low setting.

Dark colours need to be washed separately.

Do Not Iron fleece all-in-ones.

Do not iron fur tails.

Bedtime bears are surface washable.

KEEP AWAY FROM FIRE